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Have you ever waited in a queue at a government office or even a cellular service provider only to find that once you reach the front, the person serving you isn’t the person who can assist you?  Or have you ever asked fundi or contractor repair something in your home and they either don’t do a great job or they leave …

Last year, the Pew Research Centre in the USA reported that nearly a quarter of American Adults had not read a single book in the previous year. Not on paper, not on a device and not even an audiobook. The number of non-book readers has nearly tripled in the States since 1978. The statistics aren’t readily available for Kenya, but …

A few weeks ago, one of Nairobi’s breakfast radio shows had callers ring in to give their best relationship advice in one sentence. Obviously they meant relationships of the more romantic variety, and certainly there were some vary varied and interesting responses. One caller who rang through said that the best relationship advice only has 3 words; “Communicate, communicate, Communicate”. …

“You can easily judge the character of a man by how he treats those who can do nothing for him,” said Johann Wolfgang von Goethe. Two centuries later, his words are just as relevant and just as true. You’ll often overhear patrons in coffee houses and restaurants bark orders at the waiters. “Give me a coke. Make it cold.” Obviously …

How often has it happened to you that you’ve been in a meeting with a new set of people and one just stands out from the crowd. You feel compelled to listen to them, smile at them, talk to them. They radiate a sense of positive energy and it rubs off on everyone in the room. Conversely, you’ve probably also …

Social media is omnipresent. Tweenies, teens, young adults, adults and the grey set are all online and all participating in global conversations. So of course, brands and companies also want to be in on these conversations and stake their claim in the minds of their social consumers. Did you know that there are more than 15 social networking platforms that …

It is 2015 and the business world is fast and furious. We are always ON. We have email, voicemail, mobile and media flashing us and interrupting us every waking minute (and sometimes even during sleeping minutes). While that may make us more productive than our parents or grandparents were a few generations back it makes us very poor in one …

How many times have you heard managers say, “It is so hard to find good people”? They don’t really mean good people (most people are inherently good), they mean people that are good for their business. And they are right, getting and retaining staff that truly make a difference in a business is a mammoth task and probably one of …