- UAP Old Mutual Group will combine existing UAP, Faulu and Old Mutual branches into Integrated Customer Service Centre as it seeks to offer best experience to customers
Nairobi, 2nd August, 2016: UAP Old Mutual Group has unveiled its first Integrated Customer Service Centre – a one-stop shop located along Kimathi Street, in Nairobi where its customers will from now on receive the Group’s integrated financial services including banking, insurance, investment management and brokerage services in the same location.
The Integrated Customer Service Centre is part of the Group’s strategy to consolidate all its branches countrywide into one integrated services by 2018. UAP Old Mutual Group has already merged its insurance and investments offerings for the branches in Kisii, Meru and Kisumu and is set to integrate all other branches in major towns countrywide.
Speaking during the launch of the first Integrated Customer Service Centre, UAP Old Mutual Group CEO, Mr. Peter Mwangi, said that the successful merger of these branches is a major milestone for the Group and more so for their customers who can now bank, buy insurance policies, invest in shares and many more financial services under one roof.
“The Integrated Customer Service Centre consolidates UAP, Old Mutual and Faulu Microfinance Bank offerings under one roof. This makes it the only one stop shop for financial solutions in Nairobi. Our customers can now access insurance, investment management, banking and securities brokerage services from one service point.,” said Mr. Mwangi.
“We intend to unify our national network and this includes our head office. The UAP Old Mutual Tower in Upperhill will soon be home to the UAP Old Mutual Group and will host our second Integrated Customer Service Centre ,” he added.
The new centre, which amalgamates UAP, Old Mutual and Faulu Microfinance Bank services is part of the journey towards the completion of the Group’s merger process which began in June 2015, after the acquisition of majority stake in UAP by Old Mutual.
The Group reaffirmed its commitment to continue operating in all markets where it has a presence.
“I wish to reiterate our commitment to Africa, we are proud to support our customers even under challenging political and economic conditions as has been the case in South Sudan to which we remain dedicated. The UAP Old Mutual business has enjoyed a relationship with this country for several years and we look forward to many more. We join in the call for restoration of peace and lasting solutions for unity to this beautiful country that is full of opportunities for its people and businesses,” said Mr. Tavaziva Madzinga, the Old Mutual Regional CEO for Southern & East Africa.
The Group will commence the move of its Nairobi head office by the end of the year into the newly completed 33 floors UAP Old Mutual Tower located in Upper Hill.
About UAP Old Mutual Group:
In Kenya, the UAP Old Mutual Group has the third largest Property and Casualty (P&C) market share in Kenya, the second largest Health Insurance business; a substantial property investment portfolio and a fast growing Life Insurance business. It has established diverse distribution networks including via brokers, an agency force, direct sales, bancassurance, digital, and via supermarkets.
In Uganda and South Sudan, The UAP Old Mutual Group has the largest P&C market share as well as substantial property investment portfolios. UAP also has P&C businesses in Rwanda and Tanzania, the third largest Life Assurance business in Uganda and a brokerage business in DRC.
The Group provides investment, savings, insurance and banking services to more than 16 million customers in Africa, the Americas, Asia and Europe. Originating in South Africa in 1845, Old Mutual has been listed on the London and Johannesburg Stock Exchanges, among others, since 1999.